Information, reviews and public commentary for US companies

Verizon Communications, Inc

MCI, WorldCom, Verizon Wireless
140 West St.
New York, NY
Lowell McAdam
Chairman and CEO
(212) 395-1000
Twitter IDs
@Verizon, @VerizonWireless
General profile image

Jimmy - 20 h ago


WORST company policy in the industry including banks, brokerages, everyone else. When I called 611 to talk to customer service, Verizon rep demands that I tell him/her my pin. HOW CAN I TELL THE REP MY PIN OVER THE PHONE WHILE MANY PEOPLE ARE AROUND ME? But if I do not say my pin, the rep tells me he/she cannot access my account. In this electronic age when there are so many incidents of fraud, theft, hacking, you name it, why does Verizon want to put its customers at risk by demanding that they verbally say their pins to Verizon representatives???

General profile image

Anonymous - 1 d 16 h ago

To whom this concern my dad that lost his wife after 60 years .he is a veteran and the way you treat your customers that's really sad my dad had to get a knew phone and the guy at the store told him that would charge him to set up his phone .My dad is 84 your .Your customer service is not that great .

General profile image

Earl Johnson - 1 d 19 h ago

Dear Mr. Lowell Adam, We are alerting your company to a very important conference to be held in Dubai, UAE, on April 17-18-2018. You recently attended a conference in New Delhi Indian on Cyber Security. The conference will provide the following subjects: : BlockChain, Cyber Law, Cyber Security, Cyber Crime, and ICO Protection.

Your companies participation would be appreciated, and informative.

Earl Johnson, DM, CII


General profile image

Joe - 1 d 19 h ago

Customer service is completely incompetent and terrible. I ordered Fios and was supposed to have a tech come install on Tuesday. No tech ever came so I went back to store and waited on hold for 2 hours only to have someone answer that could barely speak or understand English. Then was put on hold. While on hold got a message that they could not help me and for me to call back

General profile image

Bernard Jordan - 3 d 7 h ago

I was watching access Hollywood. Seeing the bus that you guys had for the children pertaining to science. Could that bus come to Edison elementary school in Dayton Ohio. I have a ten year old that just live working his brains and hands. My neighbors children also. What do you have to do to get your bus to come to the school

General profile image

Gig Rollins - 3 d 19 h ago


As if my time is not important, I have spent over 4 months going back and forth with Verizon regarding bills upgrades etc ALL which is there lack of job awareness,. Not understanding why a company who makes no less that 200 or each 2 billion customers they have, can not ever be on the same page. I WONT OUT so badly I am almost give up on my credit that I have successful turned around but I would rather have bad credit then to continue my relationship with Verizon you may have the best network but yout employees need more training in all areas of business and you need to go undercover (boss) before you big business pushes paying customers away.

General profile image

wayne buell - 32 d 17 h ago


spend 3 hrs on phone still did not get the right answer to my ? about my bill talk to 5 people still no answer very pissed been with Verizon for about 20 yrs. been with Verizon brought out air touch.

General profile image

Kate - 13 d ago


I believe customer service all around is terrible. All they care about is the all mighty dollar.

General profile image

mria - 11 d 16 h ago


Version customer service is the worse,the waiting time at the phone is between 20 To 30 minutes, and minimum an hour Specking to a sales person,I have very bad experience with Verizon but yesterday was the worse,I call to make a payment and I was told that my bill went up because the promotion has been expired, I explain that I was not under any contract and I was never notified of any changes,and to make the matters even worse he said that I owed an additional $159.for the next month, I argue and argue that I never ever was notified and that I can not afford to pay that kind of money that it was to high, I decide to call Optima and signed a contract with them,I call Verizon back and a representative by the name Kim from New York look into my account.And promise to Reduce the bill if I sign a two years contract and that I only needed to pay $61.43 Total of my balance and my next bill will only be $74.93 Of course I did not believed him, we talked about it for over an hour and he TeX me twice I asked for a supervisor to assure me that what Kim was saying was true regarding reduction of my total bill, James de billing costumer service Supervisor repeatedly that he personal was going to reduced to $61.43 but that I need it to sign up the contract That he and Kim emailed me 4 times and explain me how to do it And that I didn't have to worried about anything that he will put it in writing I sign up the contract Only on that promised to me, Today I find out that was all Lies to make me signed up the contract, please investigate this by listening to the records, it happens yesterday 1/24/18

Kim's ID#is 5706147

General profile image

Anonymous - 4 d 14 h ago

I'm contact Lawyer in the morning

General profile image

Anonymous - 7 d 16 h ago

I was having a issue with my account getting a business number transferred over to self account, I started speaking to representatives in November and all assured my the transition would go accordingly, which it didn't, I was lied to by several reps until iI connect wit Repre Charles #20732405, he is the world best employee he took the time and eneegy to assist and listen to me, corrected the errors made

He deserves the award of excellence for customer service

Thank you so much

You are a asset to the conpany

Yvette Rice

General profile image

JJ Flash - 11 d 9 h ago


Your acquisition of yahoo and all the anti-usa and offensive yahoo news makes verizon the worst excuse for doing any business. The far left slant on everything is just too much for the 100+M real Americans that love our country and love our president. Dump yahoo or we will all just dump verizon. WTF was McAdam thinking what a waste of my shares. good riddance

General profile image

disney - 14 d 3 h ago


This company refuses to talk to there customers and customers who leave if you write a letter to lowell watch out they threaten to take legal action i wonder why???

General profile image

None - 14 d 15 h ago


not a happy customer from your company; I had done it all and still the same BS service; I was told on ) 01/16/2018 by your employee - CSR - Christ I will received an Iphone ES that he put in the order; I call today and I was told that he doesn't have the authority to do that or put the order in. I been having issue with my service - which is calls drop; when receiving calss also drop and having a conversation calls drop; I was told is not the service that is the phone itself; I have the iphone 5 since 09/04/2011 (5) years never update or exchange either. this is been going on since 12/26/2017; I already had it enough is enough. I'm requesting brand new phone not nothing used either

General profile image

Former AOL user - 19 d 12 s ago

I think that after so many years of being a loyal user of the AOL desk your decision to cut it off and have the audacity to now charge for this service is ridiculous and unfair to the many users. I will in time get a new e-mail address and never use your product again. Shame on Verizon!

General profile image

Clancy Collins - 21 d 19 h ago

I have a a letter written by the Art Director, John E. Fitzgerald aka/ New York Telephone

140 West Street New York, New York 10007 (hidden).

The letter is in response to a customer's request for a reprint "Three Gabled Cottages"by Rembrandt. It states this etching, signed and dated 1650, illustrates his mastery of the medium. "Three Gabled Cottages" realizes Rembrandt's delight in the landscape of his native Holland.

We appreciate your interest and hope you will enjoy your reprint.

I also have the copy of reprint with New York Telephone seal on the back.

In short, "Three Gabled Cottages" appears on New York Telephone Directory covers published during 1973.

I was trying g to inquire about some more information about these pieces.


Clancy Collins

1330 Hall Spencer Rd

Rock Hill,S.C.29730



General profile image

S.Jones - 26 d 11 h ago


Looks like a lot of people R really dissatisfied with VERIZON ....

TIME TO SWITCH 2018 is a NEW YEAR... TAKE UR number with you!!!

General profile image

Kaye - 26 d 15 h ago


You ripped us off with new iPhones last Oct. 7 calls, numerous online chats, supervisors promise to make amends, all documented with screen shots, & your staff keeps saying the check from Verizon is coming with a refund of our money you've been using. Last discussion a week ago with follow up commitment, but no response as of now.

Your managers can't deliver. I'm drafting this as a business case for my MBA students. If no calls or check tomorrow we're returning our phones. And we'll start telling our kids & their spouses to drop their Verizon services as well. You used to be a good company and we're long term customers, but it all grinds to a halt tomorrow.

General profile image

S.Jones - 26 d 11 h ago


Tweet him, I'm sure he won't want people to see all of this negative info. regarding the company

General profile image

Anonymous - 30 d ago

Called customer service My ph will not work 30 miles from my house N.S.E or west your rep told me to get mote ecpensive plan

How stupid.!!!!

So im done with your asshole fuckef uo bullshut

Stuoid fucks =VERUZIN

General profile image

Ana - 31 d 16 h ago


I have been a Verizon customer for over 20 years. My job takes me to remote areas of my county and Verizon is the one to have to get coverage in remote areas. However twice I have had negative experiences buying phones from Verizon and affiliates. Around November 2016 my son asked for a new phone for his birthday. I bought a Samsung phone and another one because it was buy one get one half price. I never got the half price deal. I called the store, Verizon too a couple of times and it was supposed to be taken care of. I'm still paying full price for both phones. The time before that I tried a new type of phone but it did not come with the SIM card. When I got the SIM card which took a while I did not like the phone and tried to take it back to a couple of local stores. Both the phones were purchased in a neighboring state. I took it back on the 15th day thinking I had 30days like before. They tell me it's 14 days to turn it in didn't matter that I couldn't use the phone for over a week. The store in Hesperia California the manager made fun of my request to the employee looking it up online. Now I'm looking at getting a new iPhone and they have a deal 200 off an iPad is this another trick when you get the bill after the period you can turn the equipment in am I going to be making numerous phone calls and visits with no satisfaction and I'm screwed again.

General profile image

Anonymous - 33 d 20 h ago


I've had the worse experience with Verizon. My installation date was changed beyond my control. They wanted to come the next day claiming that they do not have any available techs today. Tonight, we will endure a snow storm, so tomorrow will be out of the question. Nobody was able to help me.

General profile image

RSGaona - 34 d ago


I signed on with Verizon 3 years began ok..then the issue of dialing the area code

To call 911 was disturbing..then the dropped calls issue....then i decided when my

Contract was up this last nov. I decided to go with there pay to go and no contract.

My phone i originally got from verizon got i went to there store to get one

The prices....were so high...i was like huh??? And the person @ the counter was

Very un friend said he got a phone for a great price...but he knew

The guy behind the counter.

I went to at&t.....price of same phone 100.00 less great customer service.

So i am on pay as you go with at&t. No more dial area code for 911

And reception is AWESOME!!!!

General profile image

Anonymous - 36 d 2 h ago


Verizon is one of the worst carriers I have had the privilege of dealing with. The last representative told me we have given you alot of money back, just for being a Verizon customer. No you have given me a credit because your service is bad. My calls keep dropping and I was told I needed to go and purchase a router for my phone for $150.00, because it's my phone and not their service. Worst company ever. After looking at all these reviews I see I'm not the only one.

Other Reviews & Comments

Enterprise Holdings, Inc.
A Loyal Customer: I was just told I owed a balance on a rental my insurance p ...

Concern Customer: Mr. Fogel,

Chrysler Group LLC
Marilyn: I bought a new Chrysler Stow and go in 2015. I had owned a ...

Yahoo! Inc.
Disgusted: You can say that again! A shame to America, democracy and a ...

Fox News Network, LLC
to anonymous: This is a great board to read differing opinions. Many thou ...

The Wendy's Company
Call me back: I have a relative that work at wendys in pilot mountain. On ...

Citigroup Inc.
eleje: this company is really horrible and does not care about the ...

Shwrry: My name is sherry Lewis I worked 4 dennys in oneida from 20 ...

Sandra O: worst customer service, i have called every month, for over ...

McDonald's Corporation
Geni: The tea has been changed. It's awful, tastes like lemonade ...

Jo-Ann Stores, Inc.
Marsha in ND: Dear Travis, The Columbia MD store in Howard County is in s ...

Anonymous: This is not a review. Having seen that Netflix presented Fr ...

Dollar General
Jocelyn: There is a new store in Barrackville, WV and for the last 1 ...

Taco Bell Corp.
Angry/ disappointed customer: I Am HIGHLY upset with Taco Bell in raleigh, NC on western ...

Outback Steakhouse
disgruntal: Me and my husband have never ate at outback before. We wait ...

Domino's Pizza, Inc.
im annoyed: yo why do your green olives have 382 mg (127% of daily inta ...

DHL Express (USA), Inc.
Edgardo Torres: This Company certainly do the honor to their name

Panera Bread
petrina shibley: petrina shibley 7 sanderham way conroe tex 77384 (hidden) s ...

Carol: Carol, it is impossible to reach customer service . By phon ...

American Airlines
Anonymous: American should swap out supervisors from ramp and stores t ...

The Directv Group, Inc.
Willie Curry: My name is Willie Curry Acc.#7280177 also #255356676, I hav ...

Jenny Pecker: well i had to reach them out to get the issue fixed the sit ...

Bank of America Corporation
Anonymous: Hello my name is Lokesia I also had this problem and the fr ...

Safeway, Inc.
GHTillery: The review is on the Safeway store in Baltimore MD. The add ...

Dick's Sporting Goods
Anonymous: The management team at the West Covina store @ Eastland sho ...

American Express Company
Kathy G: When Amex closed out their green costco card I was given a ...

Anna: Somebody posted a fake account on tumblr with my nude photo ...

Lucy Medaglia: As it was in nyc that kathy hochul was able to sit in penn ...

Google Inc.
Asa: I forgot my password to my email account and don't have the ...

Discount Tire
Valerie M: I have been a customer of Discount Tires in the San Marcos, ...

Greyhound Lines, Inc.
Anonymous: I put in a application for a greyhound buss driver, 2 month ...

Shneda: Poor CUSTOMER SERVICE; worst experience ever for the 2nd ti ...

Forever 21
Diane: I bought a few items from the forever 21 store# 3006 locate ...

Big Lots
Connor Swann: I was a former employee at the big lots in front royal Virg ...

Cricket Communications, Inc.

Nordstrom, Inc.
John: Are you serious?? This is your response for your atrocious ...

Dell Computer
Michael Sisto: Purchased a new Dell All In One Desktop in December. From t ...

Sears Holdings Corporation
Anonymous: The man sears is trying to kill .

Blue Bell Creameries
Tash: I was eating butter pecan that I recently purchased at the ...

T-Mobile USA, Inc.
June Watson: I have been with them for almost 3 years. Extremely poor se ...

Vickie Clemons: I've been trying to make a change to my life insurance poli ...

ESPN, Inc.
CURRAHEES: Your sports person with white beard just called the Medal o ...

Joan GARBACIAK: The worst experience I've ever had with on line ordering. I ...

The Home Depot, Inc.
Not satisfied with run around: I am going through an ordeal with carpet. Carpet cut short ...

Food Network
Karen: I think that food network needs to update hulu more often s ...

Jack in the Box Inc.
Captain Andy: Visited Irving Tx store. No one in store,4:45 pm, employees ...

David Mercado: To whom it may consern, I had placed an order through Lowes ...

Old Navy
Lucia,White: Won't be spending any money with your company until all inv ...

Victoria's Secret Stores, Inc.
Heather: I recently had visited your pink store in Santa Rosa Califo ...

Groupon, Inc.
Anonymous: I am with you. This company is a fraus. All lies and no com ...