Information, reviews and public commentary for US companies

United Airlines

Rating
0.341463
Web
http://united.com/
Address
77 West Wacker Drive
Chicago, IL
60601
Phone
(800) 864-8331
Twitter IDs
@UNITED_AIRLINES
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B.Hart - 1 d 14 h ago

1

My mother worked for United for years after passing their Attendant school. I pictured working as an attendant after seeing her back when the wore the red and and white uniforms and telling me all the special duties and scenarios. I got private pilot license, took international cultural studies and.earned my masters expertise in international cultural studies and business. But they won't offer me a chance even at their training program. Not because of my mother's loss, I thought her life was enough to lose but, because I am perfectly suited by their training manual

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Doesn't care about the ADA or the disabled. Even for - 1 d 14 h ago

0

UNITED DOESN'T CARE ABOUT VETERANS, DISABLED VETERANS, OR THE DISABLED. at most they will put you in a wheelchair to ticket counter. If you travel after seeing a Dr. 6 months before they consider you having a pre existing condition and their flight insurance Will NOT PAY ON ANY CLAIM.,. IF YOU'RE ON ROUND TRIP AND 2LEG IS CANCELLED, YOU HAVE TO BUY ANOTHER TICKET TO GET HOME, AND YOU CAN CHECK THIS, THEIR INSURANCE WILL ONLY PAY OUT AFTER YOU RETURN HOME THEN YOU HAVE TO WAIT TO GET ANY PAYMENT. YOU EVEN HAVE TO PAY FOR YOUR OWN HOTEL IF THEY STRAND YOU. THEY USE AIG INSURANCE AND OPENLY VIOLATE THE AMERICANS WITH DISABILITIES ACT AND THE REASONABLE ACCOMADATION POLICY, this is the airline that cared about PEOPLE the way United use to.

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E. Jordan - 2 d ago

0

I had purchased tickets through expedia.com for myself, and my 11m.o. child. As first-time mom, travelling across international waters (BTV to SIN):

1. I checked in at your United Airline counter and was not issued an "infant in lap" ticket.

2. Made it through TSA screening without a ticket for my infant.

3. Allowed to board 3 separate United Airlines flight without an "infant in lap" ticket.

On my return, I checked in at your code-share (ANA) flight counter in SIN and was informed that there was no evidence that my infant had boarded plane in BTV. I was asked to fork out additional monies (when previously paid through expedia) in order to purchase a separate return ticket for my infant.

I have submitted a refund request through United's refund webpage twice and both times have been informed that UA did not receive enough information or any documents. Although there is no way of finding out exactly what further information UA requires - the check refund status page does not work.

What do I need to do? This has caused undue about of travel especially during the return travel and monetary stress that I am unable to claim back for.

I am close to pursuing legal action because no one is hearing me in UA.

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L. T. - 7 d 39 s ago

0

Dear Sir/Madam:

I am writing to you in regards to a situation I am having with United Airlines since August of 2017; it's now January of 2018 and I still can't get it resolved through your customer service representatives so I am reaching out the headquarters.

On August 11, 2017, I used my cousin credit card to purchase three (3) tickets to Las Vegas from Denver because we missed our flight on Frontier Airlines, we had to be in Vegas that day for a wedding and had to book but we used a ticketing agent we thought was United only now to find out it was a booking agent; anyways, we purchased the tickets we did not get a receipt and I have been trying since to get a receipt in order to try and get a refund from Frontier and now we may not get this refund because we have waited so long. I have sent over and over the information that was requested of me by the agents at United and all I am getting is the run-around. The last person I was in communication with was a Linda Stevens, a Customer Care Leader, she gave me a case # 13497812, the flight #'UA448, ticket # (hidden)313, (hidden)327 & (hidden)328 and this other # (KMM48785843V36148L0KM) I am not sure what this is, but I would appreciate someone looking into this and get back to me if not I would ask that United Airlines reimburse us for our tickets.

I ask that someone take the time to look into our claim and send us a response.

P.S the names on this claim is: Lorna Tingling, Patricia Henry and Vinnetta Davis.

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Anonymous - 7 d ago

Worst airline ever. Stole my luggage.

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Travelert - 7 d 5 h ago

1

How do you get hold of customer relations?

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yvonne - 8 d 27 s ago

0

I was given the corporate match status of Premier silver for 6mths of the year in 2017. I had specific qualifications to remain in that status for 2018. I called 8-10 times at the last two months of the year SPECIFICALLY to make sure i was making the miles. MOST of your agents did NOT know about the MY STATUS button that is on the main page. (shows where u stand in graph form where you stand and what you need to do (PQM AND PQD) to keep that corporate match status. I booked and additional 3-5 flight to SFO and ONE flight to NY and a one way from Dallas that i did NOT HAVE TO FLY. NOT one agent when i asked every time "what i needed to do" told me i needed to spend those dollars AND to make matters worse two agents SPECIFICALLY told me my chase explorer card fillled that requirement. I am also flying to Paris on United and i only booked that because i thought i would have status upgrade for 2018. I am demanding a reveiw of all my phone calls and it should be documented on your end that i was good to go and met all qualificiations in 2017.

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Anne Marie - 8 d 4 h ago

0

My husband is 1K. His flight on 12/21 landed at an alternative destination and all passengers were told by the pilot that they would be REIMBURSED for rental car expenses to get to destination. Now rather than reimbursing for the $502.33, United wants to give us a $75 VOUCHER! I am furious! And the kind Mileage Plus Manager Tom parked me on hold for more than 35 minutes today. So far I have 60 minutes of calls into them today with no good answers. So much for customer loyalty! Edward in Houston was of zero help as well.

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Irate Customer - 9 d 4 h ago

0

United Airlines missed connection

Flight # 1962 CZM to CEN Saturday, January 20th

Flight # 5008 DEN to SGU Saturday, January 20th (MISSED FLIGHT)

We missed our connection in Denver on Saturday, January 20th.

In a stressful situation the service we received from your company was terrible and my husband has vowed to never travel on United again.

First, the 1 hour 30 minute connection we were advised at booking is a "legal connection" was ridiculous given the inefficient Customs process at DEN. It took us more that much time just to clear customs and our research indicates this kind of back up at DEN customs is common.

Next, once we missed the flight the following occurred: The agent indicated United would NOT help us with a hotel as it was a DEN customs issue and therefore you had no liability. I would argue it was a ridiculous legal connection per the above and that in your zeal to maximize flights you endorse unachievable connection times. Then we were advised the next flight to SGU, the following morning Sunday, was cancelled as you did not want to have a plane trapped in DEN given the impending snowstorm. I have personal knowledge now of numerous times this hop between SGU and DEN has been simply cancelled... not a good record at all. Had I known this I would never have booked our trip with you. The next United flight to SGU on Sunday evening was full due to the morning flight cancellation. The best you could do was route us from DEN to LAX to SGU on Sunday involving hours more travel, a connection, a lot of hassle and an arrival Sunday night. When we asked to rebook on another airline we were advised you could NOT as this was, again, a DEN customs issue so you had no liability. We then asked to be re-booked on United to LAS, an inconvenient 2.5 hours from our home vs. 20 min. from SGU, and were told NO. That we HAD to go to SGU. Only when I protested, did the agent check to find she was wrong and could re-route us to LAS. She next said she could not accommodate us given our fare class on the next flight to LAS, the next morning. Again I protested, again she was wrong per a supervisor. As she was rebooking to LAS she next advised that since we booked with points she COULD NOT HELP US and we had to CALL THE UNITED AWARD TRAVEL DESK. Again, I protested strongly and insisted I work with the Supervisor. The Supervisor was able to rebook us on the flight to LAS the next morning ... funny how all the roadblocks the first agent threw up in front of us disappeared. By that time however, (we wasted 30 minutes on this) we were thoroughly disgusted with United and no longer had ANY confidence you could get us home. So we purchased tickets with a reliable airline, Southwest, caught the late flight from DEN to LAS that night at our cost, got the last van shuttle home to St. George at our cost, got an Uber ride home at our cost and finally arrived home at 2am.

Your company has a terrible culture that no number of surveys will correct. The treatment we received as valued customers was awful and while I have flown with you for many, many years (most recently via Business Class to Japan at full cost) I am not sure I can put up with your culture or poor service any longer. Once we were in a jam the attitude at United was clearly one of "it's not our fault" and all we heard was no, no, no and we had to push, quite strongly, for the help we deserve. What a difference when we got to the Southwest counter and the attitude was one of how can we help, how can we get you home, what can we do for you. This is what we expect. This is a sign of a good customer service culture. This is NOT United Airline's culture and you have a lot of work to do.

Shame on you United Airlines. For treating your once loyal customers this way. For not taking ANY responsibility. For being the most unhelpful airlines I have had the misfortune to fly on. You took a stressful situation and made it infinitely worse. While it cost us an additional $335 to get the heck out of Denver and get home I consider it money well spent to have not had to deal with United. Poorly done United... you have a long way to go to win my business back.

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Ellen - 9 d 17 h ago

0

I have accumulated over 130,000 air miles. Upon telephone conversation, I was told my account was locked. No explanation, not way to resolve or unlock it. Wasted 1 1/2 hours and still no help. I am trying to buy a first class ticket.

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Anonymous - 10 d 6 h ago

My wife and I travel first class on United. January 20, from Newark to Orlando, stewardess informed us that we would be served cold cereal. I asked for an alternative, and she said they were out of eggs. It seems that if there are 16 seats in first class, catering sends 8 cold cereal, and 8 eggs. If you sit in front, you have a choice, if you sit in back you get what is left. I am writing this because it has happened to us several time. We have choices, do not fly United, try to get seats in front, or eat cereal. By the way, the stewardess was lovely.

On the same trip, agent announced that first class could not board because catering was delivering. So, group 2-5 were boarded and we waited 20-30 minutes.

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Colorado WL - 11 d 17 s ago

0

You know, I would love to continue to patronize your airline. After all, it does have "United" in the name. However, I do not like doing business with American companies who send their USA (American) clients off shore to do business. I am not the biggest traveler, but when I do travel I'm sure your airline appreciates having someone like me as a traveler (client). Nonetheless, I will no longer choose to travel with you for the reason stated above.

It also astounds me that with-in a half hour of making my reservation I found out that it would take up to 10 days to have my airfare returned to my account. That sucks, as I was going to make another reservation with an airline that keeps their customer service employees here in the states. I guess I'm stuck for this trip. But it will be the last time I fly United.

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Kathryn prelas - 14 d 8 h ago

0

Worst airline in the world I bought a ticket for my friend to fly to Minnesota from Colorado Springs and page six six hundred and some dollars and she got on the plane and they went and took her told her she had to leave because they had there was no ticket they had refunded the money but my account doesn't show that the refunded anything her mother is was dying and she had to get to Minnesota and she tried to explain that to him and she said the ticket was playing and the girl said we don't give free tickets at the gate at United gate 5 what kind of Airline is it when you when somebody is dying and you treat a person that way everybody on the plane heard and there were people crying on the plane and outside when she went outside there were people crying outside at the Air Terminal when they heard what happened what a shame what an awful shame she left and drove at 10 at night to Minnesota and her mother died before she before she got halfway you people should be ashamed of yourself you really train your staff really great that's why you're in the paper all the time and I'm going to put you in the paper and on Twitter and on everywhere Facebook everywhere there was no refund on the account like that girl said at gate 5 at 6 at night yesterday shame on you just shame on you then I expect my money back you guys made a big mistake and I will contact a lawyer about this you'll be right back in the news

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Carole Hyneman - 16 d 6 h ago

0

My granddaughter from Norway had come to Indianapolis to visit me on Dec. 10 and we had tickets to go back together on United/SAS on Dec 20. The woman at the ticket counter told me I couldn't board the plane because my passport expires on March 18, and I was returning Jan 23. Evidently, there is a rule that you have to be back in your country 3 months before the expiration date . This would have been my 13th and last visit to see my daughter and her family. They have lived there 30 years. Noone ever mentioned this rule to me, and there is NO mention of it in my passport. The first thing I did when I decided to go with my grand-daughter was to check my passport to be sure it hadn't expired. WHY would I or anyone think that the word expiration doesn't really mean expiration. I am 80 years old and am not in good health. My income doesn' t allow me to buy a new ticket and plan another trip, and my ticket was non-transferable, so I lost over $1200. One question is this: when did this rule become effective, and do the employees have any leeway in determining who can or cannot board a plane.

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Anonymous - 21 d 14 m ago

0

A flight delayed for mechanical issues is totally understandable but, now the second delay is being caused by a crew disbute!! Seriously!!!!!

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FLIGHT 1563 - 23 d ago

2

NEWARK LIBERTY AIRPORT DID NOT TRANSPORT ALL LUGGAGE TO THE PLANE. I AM MISSING ONE OUT OF TWO CHECKED IN LUGGAGE. I HAVE YET TO RECEIVE MY LUGGAGE OR HEAR FROM ANYONE GIVING ME AN UPDATE OR TRACKING OF MY LUGGAGE, THIS IS THE FIRST TIME I HAVE EVER EXPERIENCED THIS I AM FAR FROM SATISFIED. AND WILL RECONSIDER FLYING WITH THIS AIRLINE EVER AGAIN

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Anonymous - 24 d 13 h ago

I would like to acknowledge a worker at St Louis tonight after our United flight from Denver- She was hassled by other workers but was calm and resolute in serving her passengers- finding oversized items from our flight from Denver- I was waiting on a ski bag, a young man was waiting for his Burton snowboard bag, a college hockey player was waiting for his "sticks" and a musician was waiting for his keyboard... I hope she is rewarded for her work- Dr Lorie Bleyer

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Robinson3 - 28 d 1 h ago

1

I traveled with United Airlines 20-27 Dec 2017. Didn't really have an issue with the whole travel part but I did buy a BRAND NEW hard shell suitcase the day before because I traveled with my kids and when I was on my way back from my trip, I noticed my suitcase leaning to the side. I simply asked the agent from TSA and United Airlines the process for claiming a damaged suitcase? They didn't know what to do and kept passing me off to other agents so I looked at their information box that sits on the ticket counter and there it was. I had to show them the blue information booklet that showed the procedure on what to do when it comes to customers damaged bags/luggage. The United Airline agent and TSA person was talking and mentioned NOT OFFERED a exchange with the bags that they have in the back but who wants someone else's lost suitcase? They also told me that they could send it to Houston to see if it could be fixed but one little problem......they don't fix wheels. Really!!!!!!!! They damaged my wheels on my luggage to where my clothes was exposed but they don't fixed wheels on the luggage they handled!!!! They also made the comment that they weren't the only ones to handle my luggage but my response was I didn't spend money on NO other airlines but to United Airlines so that's not my concern. My concern is that your company busted my BRAND new suitcase but pick and choose what you can refund or fix. I was told to come back to GRK (Killeen/Fort Hood) Airport and retrieve my busted bag with no apology or anything. That was my LAST time flying United Airlines PERIOD!!!!! How do you DAMAGE someone's luggage and tell the customer that they don't fix the very suitcase you busted open! They are inconsiderate and suck when it comes to Customer Service. Killeen/Fort Hood have the worst management team I have ever seen and will cause this company a lot of money in the future!

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From American Airlines traveller - 24 d 19 h ago

The agents at United are correct, just like American Airlines, wheels and telescopic handles are not covered in baggage while Domestic only/ USA segments.

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croussin - 31 d ago

0

I want to say I am very upset because I ordered tickets months ago for my 17 year old granddaughter to come for Christmas. I was sent a confirmation and WOULD assume she would be designated a seat, but no. Instead flying both ways and with layovers each way, she still had to deal with extensive layovers, having to stay overnight in a hotel coming and being told she was number 51 and couldn't get a seat going home. A genuinely caring person gave up his/her seat to her. When YOU send a confirmation, that means that person has a seat, Should be assigned a seat number and not have to put up with all the bull crap. This was totally ludicrous and uncalled for. You are a disgrace to the travelling industry

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April - 32 d ago

0

United has gone back and re-charged my card without any authorization or notification for premium economy tickets at a higher price.

Additionally, the customer service area has provided me with the WRONG information across 3 different phone calls and it has cost me literally thousands.

Does the Aviation Consumer Protection Services need to be included on this or is someone going to step up to the plate and fix this?

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Patrick Manion - 33 d 17 h ago

Come on United, darn it......treat all of your customers equally and quit bumping people out of first class for congressional reps.

And do the right thing: Cut the condescending attitude and APOLOGIZE to Ms. Simon. And shame on the Rep who is elected to represent and serve her people for making this a careless, carefree habit.

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Anonymous - 34 d ago

0

It's tme for all Americans to stop flying United Airlines! We stopped years ago since we had too many negative flights. How dare UA give a hard working American's 1st class ticket to Sheila Jackson. She works for the people, we pay her salary. Screw United Airlines, I hope they go under.

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HARD EARNING TAX PAYER - 36 d ago

1

I have used United during my military careers and there were issues that I did not care for they basically corrected some but not all, but this is it, as I am never going to be using United and will tell all my friends not to. The Fed Gov Agencies, including Supreme Court Justices, Congress, Senate, men + women, should only be using Coach like me and the rest of hard working american's that don't even have that priviledge, because the cost of first class is not an option. They get paid way to much money and should not allowed to use first class, and since using our hard earned tax payer's money, they should only be allowed Coach (Period)

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Anonymous - 36 d 19 h ago

shame on united for letting u.s. rep sheila Jackson lee take Marie Simon seat.

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