I have been seriously traumatized by my experience with Sprint. I want to make a complaint directlyto the CEO and cannot get clear contact information for how to reach him. How can I get a direct contact information for Daniel Hesse.
Marcelo Clauro is the CEO. Google him directly.
unfortunately when you google...this is what you get
Sprint CEO Marcelo Claure among 2017 worst, ranking says | The ...
Dec 29, 2017 - Here's the not-so-nice list Sprint CEO Marcelo Claure landed on. ... Is Sprint CEO Marcelo Claure one of the worst chief executives of 2017? He is, according to a ranking by 24/7 Wall St. It tagged Claure as 15th worst among 20 names it called out.
That is what lead me here.... I am as well. You get transferred around. No one doesn't know anything. I am going on every social media page and Channel 9 News with my recorded calls and my statements.
I agree and believe it I have been as well. You will never get to him because they don't care about customers experience. They are unknowledgeable lazy ass liars!!!! The number I have for escalations team is (hidden) call them to death
I was sent this address by an online review service as one to try-I was thinking it was just some guy in customer service. Turns out he's the CEO. Sent the email under an hour ago, and already received a reply back that they'll look into my issues. Will keep you updated.
Completely unresponsive customer service, refuses to escalate to a supervisor, doesn't listen to the problem, gives me nonsensical reasons to blame me for what is clearly their system's issue, dozens of hours of phone and chat time trying to resolve overcharges, blocked access to online account, etc. Sent family member to Sprint store, as I'm overseas, and phone support told me to do so. Store did nothing but give her a fake tech support number that rings to a fax line.
After the sale is complete, the honeymoon is over...
I had to switch to another provider due to very poor quality Sprint service in my area. After I disconnected Comcast Cable (too much $$$), cable & Internet, is my Sprint service was lame, at best, in my area. I've been trying to finish getting the FREE tablet (not free) off my account because when I discontinued my service, I was still being billed for the NOT FREE tablet. To this date, Feb. 3, 2018, I continue being billed. After having a Sprint Rep refuse to help me on the phone, after visiting a Sprint office regarding my issue, this just goes on and on and on.. I finally had to write the Corporate Office and ask for HELP, which, thank God for the Pres/CEO/Director, he responded to my issue.
I've never seen such shabby treatment from a business like this, well except for CC.
I've even spoken to former Sprint employees who told me they had to leave due to the way the Customer is treated.
I am beyond frustrated with Sprint. I called in today to get my 6th line deactivated since we have never used it and have the phone lease put under my line since I have been using the phone since we got it. Seems pretty straight forward right............ Yea Sprint caused me such a headache and disabled my phone for hours. When I get to a phone to call them, the agent Sholanda tried to seek help from her manager Joe and they both try to hand me off to technical support. When I ask to speak to her manager he does not want to speak with me and tried to get Sholanda to send me to tech support. When he finally gets on the line he just starts talking and telling me what is going on with my account with out asking me what the issue is. Once I tell him to please let me talk so he can understand what is going on, he actually was able to see the issue and corrected it without transferring me. But the whole frustration is, why not listen to your customers. I was out of my phone from my kids for hours and Sprint agents just wanted to keep transferring me around when they messed up my account. I am looking for a different provider.
I am not anonymous my name is Rita Noa
After several months, I am still trying to get a iphone unlocked that was paid off, but I am constantly being told 48 hours and then receive an email stating ineligible because under 50 days which is incorrect. Can anyone help me? (hidden)
Susan call (hidden)
I totally get what you guys saying I've been having the same problem for 8 months. They cannot fix my account every month is different sometimes monthly payment 350 to 530 I'm disappointed by Sprint they gave me back some credit to my account because in 4 months I paid them $1,900 just for me to take care my credit hoping that when they clear up the issue I will get my money back big mistake. they don't refund you anything they make fake numbers saying that I got extra devices when I asked him give me the description and the number of the item and date they cannot give me no information whatsoever. Instead of that they interaped my line twice supposedly they was going to get the payment out of my credit. I do not recommend a sprint at all. That's the worst company in the market. Like someone said let us do us a favor and don't go to Sprint. Tell and friends & relatives about their service. I am sick and tired about them. They went ahead without my permission to make payments out of my credit card after I told him not to use them. They clearly like to steal people's money. The last time I called them they said that they made a mistake on the credit that I have no credit at all good luck to everybody and find another company.
THEY ARE THE WORSE
My husband and I became Sprint customers on Nov 11, 2017. Worse decision we ever made!!!!! The only reason we switched was because we were told a Sprint bill would be cheaper than a Verizon bill with an iPhone X upgrade. This is ABSOLUTELY NOT true!! After the upgrade we received a bill less than 2 weeks later for all
kinds of fees and service. After calling customer services servers times some of the fees were credited. We payed that bill and received yet another 2 weeks later. I was told this was our 1st months bill. It was over 150.00 higher that Earhart we we told when we switched places. Again I had to call customer service several times and no one could explain the reason why the bill was so high or what we payed for 2 weeks prior. I was in the phone for almost an hour and never got any of my questions answered or understood what they were charging us for. The customer service lady just argued with me treated me like I couldn't speak clearly. I decided to go back to the store where we purchased the phones to get some answers. I was told the bill was incorrect and they would fix it. I must have been told this just to shut me up because nothing was fixed. I then went to another Sprint store and spoke with the store manager. She reiterated what the other store did the my bill was indeed incorrect. She promised to contact Sprint and get it fixed the call me later in the evening with the corrected amount and of course she never did!! Needless to say Sprint Customer Service leaves a lot to be desired!!! If a customer service person tells you to switch to get a better plan rate please do yourself a favor and DON'T it's totally not worth it. Once we get this debacle of a phone bill resolved I'm letting Sprint know where they can put these phones!!!
I feel you!! I upgraded mine ndmy husbands phones on December and am so completely frustrated that not one bloody person has managed to fix any damned thing!!!
AND NO ONES ASSUMES OWNERSHIP, ORRESPONSBILITY TO FIX IT. BEEN THERE!!!! :( LEAVE AND GO TO VERIZON .....
THAT IS EXACTLY WHERE IM PORTING TO IS VERIZON. YES THEY ARE EXPENSIVE BUT NOT BY MUCH.THEIR REPS ARE KNOWLEDABLE AND THE SERVICE WORKS
ALSO, ID RATHER PAY THEM 276.00 A MONTH AND GET WHATI PAY FOR INSTEAD OF PAYING SPRINT AND THE SERVICE AND CUSTOMER SERVICE SUCKS
For all of those who have or have thought of using Sprint. I am beyond frustrated! I have made 4 phone calls and wasted over 4 hours of my life with SPRINT. Not to mention the 14 YEARS I have been a dedicated customer. I have been paying for my galaxy s6 phone since 4/2015, and they should have ceased charging me a lease fee in April 2017. My contract did not allow for them to continue to bill me an additional rental fee after April 2017 since this "newer lease" was not what I originally signed. I verified that the "fee" was going towards paying off the remainder of the phone, but in fact, it was not. They are refusing to refund any money wrongfully charged. I have now paid off the phone and requested that they unlock the phone. Of course, they have not, even after five days of waiting. Now they say I need to wait another 48 hours and call back if it still hasn't been unlocked. At least 2 call center employees have been beyond rude, refusing to transfer me to a supervisor or the retention department. Even Veronica with the unlocking team was rude during interaction#I338518032. I spoke to my husband while I was on "hold" and she came back on the phone rude as could be. Completely uncalled for and unnecessary. And then they wonder why I am switching. I am so done with Sprint Corporation. Your lack of genuine customer service has become unbearable. Unlock my phone so I can go to another carrier Now!
OMG!!!!! this is so my issue and I am still fighting to get my device unlocked. I can not believe this company.... I have been overcharged, paid off my device account is current and I STILL do not have my device unlocked
finally,I found the information to get in contact with executive offices!!! "escalation" team renamed James called me back and refused to give me his id but transferred me to tech support to get my device unlocked!! Maybe this will help you
vp of customer service: marci carris
I agree with everything everyone has said.I have been here 13 years(I was originally with Nextel) Jan 15,2018 I called customer service to get the information I need to port out. The representative gave me half ass information, still today I am fighting for my device to be unlocked. I was told it is processed by some back office every 6 hours. I have been on the phone since 7:30 this morning trying to get this done. Account is current, been active more than 50 days, and I own my device!!!! SO WHY WILL THEY NOT LET ME GO?
IN ADDITION to this I found out that after I paid my lease I became month to month and they never applied the 38.00 month to month ( 8 months) to pay off my device. I had to pay an additional 157.00 to pay off my phone. The service sucks and so does the customer service reps. I am so disgusted with this company I will NEVER NEVER promote or support SPRINT.I am removing all lines of service and paying for my mom and dad to leave as well
Employees should be trained on what they try to sell to the elderly. Selling accessories to someone when they have no need for them is taking advantage of people. My elder mother was in a store location one day just to pay her bill and they had a promotion going on and they told her she could get a FREE tablet. The $6.25 was not billed to the account each month but she would have to have a plan to use the tablet at $30 a month. She doesn't even need a tablet let alone know how to use it. Now it sits in the original box. Since she doesn't live with me I find out about this after the return period and she's wondering why her bill went up $30. Now I'm told that she can pay $149.99 for the tablet and cancel the plan or they can reduce the plan to $10 a month with very little data. Which neither is feasible for her since she's on a fixed budget and doesn't need the tablet. I just want people to understand that when working with the elderly they should be cognizant of what they are doing. Even if my mother agreed to the plan she had no idea that she would have been charged the extra $30 a month or she would not have taken the tablet. I'm sure she just heard the word FREE and that was it.
I only hope this does not happen to other people.
Sprint could have done a courtesy of just taking back the tablet since it's brand new, still in the box but they would not offer that. I would never have Sprint as my cell carrier. Trying to get my mother to change but she's been with them for a long time and change is not easy for some people. Please be careful of what they try to sell to you or family members.