I have been using Priceline for years. My experience with your Customer Service yesterday was totally unacceptable. Please have someone in your corporate office call me. My number is (hidden).
Cannot book a flight unless I pick the more expensive flight.Took my info including credit card but no flight.Keeps circling back to the beginning. No one answers the phone when you call, just a recording. So so so done with this company.
My husband, Frank Wimberly, got our hotel through your site. I am at the EconoLodge in Tampa,FL. I HAVE NEVER EXPERIENCED anything like this. I can not have a bath because there is NO HOT WATER, NO HEAT, NO Wi-Fi, NO extra covers to keep me warm either. Last night I heard men urinating upstairs and running, arguing in the parking lot, cars screeching in the parking lot, doors slamming before daylight. I don't know who you have to visit these sites, but he/he needs to be fired. This property needs to be torned down. Then to this property is so near to the major stadiums. How could you approve it? The CEO
needs to stay here.
This company is a piece of schist. They can't even provide a phone number to speak directly to customer service. HA! Customer Service, what a joke. I hope their dog dies a miserable and horrible death, but that's just me.
I purchased a car rental on priceline.com a few months ago. They have a price match garuntee andI like that. I found a price that was much cheaper. I spoke with two very nice agents to help and then spoke with their supervisor and he advised he was going to give me the price match. After about 7 minuets later he got back on the phone and stated, he was not able to process the price match as he did not have the name of the rental company. I advised it was rentalcar8.com. He apologised and stated he was no able to do it. I then asked for them to cancel my reservation and give me my money bacso I could book the rental on the other site. I was advised they could not do that as well. This is the LAST TIME I WILL USE PRICELINE. I have a chat session that my wife chated with a customer service agent that stated if you find acheaper rtate on line submit it to us and we will price match it. Buyer be ware!!! I will be calling corporate or if they would like to contact me they have my number
UPDATE: after PAYING the fee for the correction, and them processing the payment I was now told that there is still NO guarantee they will allow me on the plane for the funeral. I will have to just go to the airport and see what happens. TERRIBLE company, they will not allow any kind of refund for me to re-book.
Same thing happened to me this morning. I should have read all the comments before booking with them.
I'm only out $2.15 and spent an hour talking with three people in the Philippines to no avail.
It is sad when companies lose site of who made them a big company in the first place.
Was on the phone for over an hour with Priceline (Customer Service), located in the Philippines, this morning.
I booked a car through them for one night. A few minutes after booking and confirming the date, I found Hotwire had the same exact car deal for $2.15 less then Priceline did. They always say, "Best Price Guaranteed!" Priceline promises to give a refund for the exact same itinerary if a lower price is found.
It was only $2.15 less that they should have refunded. I spoke with three people from employee to supervisor to higher supervisor and none of them would refund the $2.15 difference.
They just lost a long time customer for $2.15.
Horrible experience tonight with Priceline.com and the WESTIN in Crystal City - I booked a room through Priceline.com for a colleague and within less than 4 hours, due to a cancellation, I was unable to get a refund.
I even purchased the TRIP PROTECTION, which they recommend on the same page that you enter your credit card information and learned that hotel rooms are not covered.
I called Priceline after our rude experience at the Westin and after 30 minutes of holding, talking and having to be on a 3way with the Westin, I asked to speak to a Manager and was transferred to BOOKING.COM???
...I called Priceline back to try to understand why I was transferred to BOOKING.COM and also to understand what their TRIP PROTECTION protects!
One would think that if a hotel room was cancelled within four (4) hours and TRIP PROTECTION was purchased that that would provide SOME SORT of insurance through PRICELINE - but IT DOES NOT! Not only will I never book with the WESTIN chain again, but priceline.com will never be used again for any trip of mine or my families. Ugghh
Peter R Russell
I called Priceline 1 week ago. I have misplaced the name of who I spoke to. I have unsubscribed from your emails between 30 and 40 times. I want my email address removed from your files. I now have a record of it and if you don't remove my email address, I will take further action.
My email is : (hidden)
Literally the worst customer service ever. I booked two trips for my upcoming wedding and found that the wrong email was listed. I signed into my account and updated my email only to find that now I can't see my trips at all because they had been unlinked do to differing email addresses. I called customer service and they told me there was nothing that could do other than email me the iternerary, but they can't change the email on the iternary so that I can access them from my account. When I asked to speak with the customer service lead's supervisor she told me that wasn't possible, she's the highest person I could speak with over the phone.
I find it very hard to believe that a multi-billion dollar world wide travel agency doesn't have the ability to update an email address! Let's just say I will be choosing a different company for my future travel needs. Poor customer service kills companies Priceline...enjoy the fall.
I have tried several times 2 get a refund on an unsatisfactory motel room 2 no avail. I don't have the 11 digit they requested but my phone number is (hidden)...katie from 'customer support' says there is no such phone # in their system.we stayed in a laquinta on 1/6/18 room was disgusting. Spoke 2 Mgr who said Reservation was made by u...i want my $134 refund immediately, Chris radz
Trying to book Trip and it will not let me!!!!!!
I understand policies are in place for specific reasons. However, when you have zero control over something (death, etc), something should be able to be done! I have been a customer for many years, including referring tons of family and friends, but NEVER AGAIN!! Customer service is a joke! DO NOT GIVE THIS COMPANY ANY MONEY!
Public Service Announcement:
For the people who use Priceline to buy their international tickets, please make sure to check the baggage policy.(those tiny million words that are so confusing, make sure to read them)
Turkish airlines and all airlines allow two free suitcases, but since I booked my trip to Pakistan from Priceline.com and not their website (Air Canada and Turkish), I'm only allowed one free suitcase and $225 for the second one. (And I also paid like 30 dollars extra compared to the same ticket off of Turkish's website)
Price line doesn't negotiate the best for their customers. if they did, they would provide the same benefits to their customers as the other websites (TWO FREE SUITCASES).
I've been booking my parents on Hotwire and Expedia and this has never been an issue, So, now I'm stuck with a non-refundable suitcase to Pakistan and only one free suitcase! priceline.com sucks. if I want to take another suitcase, that will be $225 each way. (Rip offs)
And don't ever bother calling their customer service..i just wasted my two hours as they just read off the script saying "you should have read the baggage policy.. no your ticket is non-refundable". If anything sucks more than priceline.com, its their customer service.
Horrible company! Customer service only reads scripts. no help what so ever. they steal your money and move on on to another customer. Stay away
Bad company with no responsibility taken for screwing up!! Tom Blake
ON 12/26/17 I PURCHASED A ROUND TRIP TICKET IN THE AMOUNT OF $630.08 FOR TICKETS FROM CHARLOTTE NC TO LOS ANGELES CA. THE TICKETS FLYING IN WAS FROM DELTA AND THE TICKETS FLYING OUT WAS FROM UNITED AIR LINES. I HAD 24 HOURS TO CANCEL MY FLIGHT TICKETS BEFORE 12/27/17 I IMMEDIATELY CALLED PRICELINE AND TOLD THEM THAT I WANTED TO CANCEL MY DEPARTING FLIGHT BECAUSE IT DIDN'T WORK FOR ME AND THE ONLINE SYSTEM THAT THEY USED WOULD NOT CANCEL MY FLIGHT I SAID JUST FORGET IT AND I HUNG UP ON THE LADY. NOT EVEN 30 MINUTES LATER SHE CALLS ME BACK AND SAYS "MS BARBER I DID GO AHEAD AND CANCEL YOUR DEPARTING FLIGHT YOU WILL GET A REFUND OF 363.60" I SAID SO YOU MEAN TO TELL ME YOU WENT AHEAD AND CANCELED MY FLIGHT EVEN THOUGH I HUNG UP ON YOU? WHO PROCEEDS TO CANCEL SOMEONES FLIGHT WHEN THEY ARE NO LONGER ON THE PHONE. SO SHE SAID WELL YOU TOLD ME TO CANCEL IT SO THAT IS WHAT I DID I SAID MA'AM IF I HUNG UP ON YOU WHY DID YOU PROCEED TO STILL CANCEL MY FLIGHT? SHE SAID I APOLOGIZE I SAID NOW I HAVE TO GO PURCHASE SEPERATE DEPARTING FLIGHT TICKETS SINCE YOU CANCELED IT AND I WASNT ON THE PHONE WITH YOU ANY LONGER. SO I HUNG UP AND BOUGHT MY DEPARTING TICKETS AGAIN FOR THE AMOUNT OF 363.60 I ALSO CALLED MY BANK TO LET THEM KNOW WHAT HAD HAPPEN AND THEN MY BANK PUT OUT A CLAIM. I CALLED MY BACK AGAIN TODAY 12/30/17 AND THEY TOLD ME THAT THEY DO NOT SEE ANY PENDING REFUND REQUEST FROM PRICELINE OR UNITED SO I CALLED PRICELINE AND GAVE THEM THE INFORMATION FOR MY REFUND CONFIRMATION NUMBER AND THEY SAID OH MA'AM YOUR FLIGHT WAS NEVER CANCELED WE DONT HAVE A CONFIRMATION NUMBER AND THAT I BASICALLY PAID 363.60 FOR DUPLICATE DEPARTING TICKETS AND THEY DONT PLAN ON GIVING ME A REFUND I AM PISSED AND I WILL BE TAKING THIS TO EVERY MEDIA AND ONLINE SITE TO LET THEM KNOW TO STAY FAR AWAY FROM THESE SCAM ARTIST I AM HIGHLY PISSED AND I WILL BE CALLING CORPORATE AS WELL THEY CALLS ARE BEING RECORDED SO I DONT KNOW WHY SOMEONE CANNOT PULL THOSE CALLS
I cannot express how deeply disappointed and upset I am with Priceline! I used Priceline to reserve a car in Dallas, Texas from 12/13/17 and returning it on 12/18/17. Unfortunately, my father passed away suddenly on 12/14/17 and I had to return home to Pittsburgh. I called Budget to inform them that I would be returning the car on 12/15. The representative told me I would still be charged for the entire rental duration and will not be getting a refund for the days that the car was not used as it is a non-refundable rental since I booked it through Priceline. He said that he would note the reason for returning it early and hope there would be an exception. After a week of dealing with the loss of my father, I checked my credit card. As warned, no refund was issued. I then called Priceline on 12/21/17 to plead my case but to no avail. I am only asking to be charged for the days that we actually used the car. Your policy for returning vehicles ESPECIALLY UNDER BEREAVEMENT SHOULD BE REVIEWED! I am willing to send you my father's obituary and death certificate. I am being charge $388.03 for 2 days of car rental! This is ROBBERY and a HORRIBLE act of CORPORATE GREED to anyone grieving the loss of a loved one! I assure you, I will NEVER use Priceline again! I will be informing traveling Military family and friends and extended family to do the same! I will also be posting this to social media to inform the public of this. It is a shame that your business is conducted in this manner.
They are trash and needs to be reported
I made a reservation for a car rental through Priceline's pick up in Los Angeles on the 21st of December and returning on the 1st of January. First the location was set to close at 6pm per the Priceline site and it actually closed at 5pm. I called Priceline regarding the issue and see if they can help me by moving my reservation to a location that was opened and I was willing to go anywhere but they wouldn't help me. They practically told me it was to bad and they could not do anything about it and to call the car company and ask them to change it. I ended up calling the car rental company (hertz) but they couldn't do anything since I made reservation through Priceline. I called Priceline once again and tried to explain my situation and all they could say to me is to bad and they couldn't help. I even mentioned the fact that I was stranded out in the street and had to make it to my hotel and still they did t seem to care. The icing on the cake was that the rental car place is not opened on the 1st of January and there is no way to return the car and they wanted to add an extra day so I can be able to return it but I fly out on the 1st. Once again they acted as if that wasn't their problem or corncern. This has been such a horrible experience and still at this moment Iam in the street waiting for tomorrow morning to pick up my car since they didn't want to help me change location. Never again. I will be calling corporate and email the CEO or whoever I have to for this matter to get taken care of and fire these people that don't care about customer service.
I made a reservation for a car rental through Priceline's pick up in Los Angeles on the 21st of December and returning on the 1st of January. First the location was set to close at 6pm don the Priceline sure and it actually closed at 5pm. I call s your Priceline regarding the issue and see if they can help me by moving my reservation to a location that was opened and I was willing to go anywhere but they wouldn't help me. They practically told me it was to bad and they could not do anything about it to call the car company and ask them to change it. I ended up calling the car rental company (hertz) but they couldn't do anything since I made reservation through hertz. I called Priceline once again and tried to explain my sitution once again and all they could say to me is to bad and they couldn't help. I even mentioned the fact that I was stranded out in the street and had to make it to my hotel and still they did t seem to care. The icing on the cake was that the rental car place is not opened on the first and there is no way to return the car and they wanted to add an extra day so I can be able to return it when I fly out on the 1st. This has been such a horrible experience and still at this moment am in the street waiting for tomorrow morning to pick up my car since they didn't want to help me change location. Never again. I will be calling corporate and email the CEO or whoever I have to for this matter to get taken care of and fire these people that don't care about customer service.
I made a reservation and they booking number i was given was wrong and I was never emailed a confirmation. It's impossible to get thru to a live person. They are horrible company..bruce
I booked an express deal and I find it very misleading that they list a bunch of very nice hotels and state you can get one of these or something like it and then once you book they give you nothing like what they stated. It is misleading and honestly a scam. The same hotel is only a few dollars more on all the other websites and even in there own website. It's not a saving at all of you ask me and if that was the case why didn't I pick that hotel to begin with. Another problem is trying to communicate with an actual person on the phone. It was almost impossible and when I finall did I was transfered and then eventually hung up on while waiting to speak to a manager. They should state the range of hotels before booking not just the nice once. I would never use Priceline again. I was willing to pay the difference for a better hotel.