Information, reviews and public commentary for US companies

Payless Shoes

Collective Brands Inc.
3231 SE Sixth Ave.
Topeka, KS
(785) 233-5171
(785) 295-6049
Twitter IDs
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Upset employee - 1 d 34 s ago


As an employee here at Payless, I am very upset with how the management is going. My boss feels the need to bully not only myself but other employees.

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Kimberly Michaelis - 1 d 17 h ago


I will never never ever shop here again... I hate it because the shoes are nice... But policy STINKS... if you pay with a debit card and have to return it... Don't hold your breath getting your money. Back because it takes 2 weeks... That is disgusting... When you pay with a debit card it comes out immediately... As in right now...!!!!!!! I WANT MY MONEY NOW... KIMBERLY MICHAELIS...

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Ocean Front - 3 d 16 h ago


I work in an adult social day care and was going to frequent buying for these people in but after the experience I had, it's just not worth the trouble.

I will look other places to assist with good deeds.

Horrible return/exchange policy, Corporate office is always unavailable to assist or maybe they just DON'T CARE!!

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aysah madi - 5 d 13 h ago

I have been trying to call in about my issues with my order. I cannot get a single person to contact me.

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Megan P - 6 d 11 h ago


Nothing about the shoes, but.... scary that a store manager in Greeley, CO came to work knowing they had the flu, even with a fever. Flu is bad this year. She could get her co-workers and customers sick as well. Not responsible

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Need my boots! - 6 d 11 h ago


I'm another customer who has PURCHASED shoes from Payless, told that the label was made and that FED EX was in charge of, but FED EX says that Payless has never shipped them. What??? Where are my boots??? They were ordered Dec. 28th. Jan. 2nd they were supposed to be on their way. It's now Jan. 30th. Where are my shoes??? HELP Corporate Office!

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Christina M Sweeney - 7 d 16 m ago


How is it that you have shoes on the website, and you call a store that do not have the shoe but tell you 2 other stores have them, when you call the stores they don't have them but the computer shows they do. I have had trouble in the past ordering shoes from your website and I needed them for Sunday, I have calling stores for 2 days. The computer says one thing and the store says about other. Lord Help.


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ANGRY CUSTOMER - 19 d 16 h ago


WOW! What a horrible experience. I bought my shoes since 1-7-18 and until today 1-17-18, no one at Payless customer service know what his going on. They have no idea on when it will be shipping and it may ship out on 1-26-18. What kind of business doesn't know what is going on with orders. The customer service gives you the run around and tell you to call day after day to check status. Everyone has a different story every time you call. BEWARE if you shop on PAYLESS.COM because your order will never ship!

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Not a Happy Customer - 12 d ago


The same thing happened to me. I placed the order on 1-15-18 at the Massapequa store. I called on 1-22-18. After being placed on hold they told me that it was not in but it should be there by tomorrow (1/23/18. I called again on 1/24/18. The order was not there. the Manager said that we should wait to see if the order was Rejected by Payless. I did not agree. I had to suggest to the Manager that she should call to check on the order. She reluctantly said that she would call and get back to me. She called and told me that there was a problem with the order and it needed to be placed again and a refund given for the first order . Of course, I needed to go into the store for this. I no longer had any faith in the Massapequa store so I tried to get my refund at the East Meadow store. East Meadow was able to place my new order but I had to go out of my way to get the refund at the Massapequa store. East Meadow called Massapequa to get their story. At this point, It seems that Massapequa told East Meadow that there was a theft of my order. I was treated terrible. The customer service is horrible. The people were nice but not efficient.

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Anonymous - 19 d 18 h ago

Went to Payless in altoona Iowa didn't ha e change for a hundred when I was going to buy 56 dollars worth of stuff ; That's why they can't stay business!

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LAURITA Kelly-Aguebor - 32 d 18 h ago


This is the worst Payless ever. I HATE going into this store on the East West Connector in Austell Georgia. This nice nasty attitude that this nonchalant manager has is pathetic. I attempted to return 2 pair of shoes that my daughter bought for me to wear 4 days ago that did not match anything in my closet and this East West Connector manager stated that I have to take the shoes back to where I purchased them. Then he wrote on my receipt STORE CLOSING. I asked him why he did that and he said so I would know. This is very unfortunate to have spent $37.00 on items I will NECER wear. NOWHERE ON MY RECEIPT STATES ALL SAKES ARE FIBAL BECAUSE OF THE STIRE CLOSING. I want my money back. This is ridiculous. I have the receipt, I have never worn the shoes and the fact that this man at another store took it upon himself to write on my receipt just really disturbs me. Please ...... I need answers and atleasr some QUALITY CUSTOMER SERVICE.

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Lynn - 34 d 20 h ago


I ordered 1 pair of boots from the Bethesda, Maryland Payless shoe store on Dec 17. I was told they would be in 5-7 days. I called on December 24 to check the status, they took my full name, and said the boots were in the store. I made a special trip to the store on Dec. 24 (you know what that was like) to pick up the boots. When I got there, the sales associate said, oh we made a mistake, they did not really come in. I called Dec 26, and shoes are still not in. I called on 1/1/2018 and shoes are still not there, said the manager would call me directly about the boots. I never received a call. On 1/2 I called again, and the phone has a constant busy signal. Payless has taken my money, and still no shoes. It is a crime that the customer has to pay for the shoes first, and never receive the merchandise.

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Sylvia Alston - 46 d 13 h ago


I ordered 7 pairs of shoes online dec15th was suppose to get them dec20 only to find out the order isn't processed and customer service rep dosent have the power to cancel an order at request nor can get in touch with anyone to see what the problem is i even asked if they can pull the shoes from local stores this really sucks now I have 7 girls without their shoes for xmas!!!!!

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Anonymous - 39 d 11 h ago

I have experienced the exact same thing.... I ordered 2 pairs of shoes on Dec 16 and even the confirmation email says order will arrive in 3-7 business days. Now it is Dec 28 and still no sign of my order. I called customer service and the rep was useless and told me the "carrier has not yet picked it up from the warehouse." I asked for a general estimation of when I can expect my order and he said he cannot tell me. I asked what the delay was in picking the shoes Plymouth from the warehouse and again he couldn't tell me. I asked for a supervised and he refused to let me speak to one stating "my supervisor is going to say the same thing." I am the customer and I placed my order with Payless with the expectation that the shoes would come in before Christmas .... now it's almost a week after Christmas and no one can tell me when the shoes will arrive !?!?!? Absolutely unacceptable customer service.

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laura - 38 d ago


i just enountered the same problem i placed order for 2 pairs of boots on 12-20 i finally called on 12-28 bcuz i never gotr the boots i finally got a supervisor who tried to tell me they could not cancel the prder DONT LISTEN TO THAT she kept giving me some bologana abt waiting for a truck and finally she cancelled the oder but they still have hold on funds from cc co and the order is still saying being processed i plan to call corporate office on monday and went to local payless n got 1 pair of the boots so disappointing terrible customer service

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Anonoymous - 40 d 19 h ago


I worked for Payless for 3 years. I was a assistant manager. The general managers and higher ups suck! They throw new hires into stores with little or no training! I know first hand as it was done to me and asked of me to do to new employees! They expected us to be happy and chipper and ask a billion questions to customers who don't want help. And the associates and assistant manager do all the leg work! The general managers don't do anything but sit in the back room and lounge around. And for gods sake try telling your group leader or district manager that your GM is a piece of crap and they don't believe you! OR they do but they can't fire them because then THEY would have to actually work and find someone to replace them. Take my advice and don't ever work for them. It will take years off your life.

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Anonymous - 52 d 17 h ago

I'm a employee worst company to ever work for the managers don't know what the hell they are doing and the pay sucks, Do not apply to work there you will better off working for a fast food company

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anonymous - 46 d ago

I agree, I started there a week ago and had to leave, the managers didn't know what they were doing. I was left in the store by myself on my third day with little experience on the cash register. Also the pay card they gave me will not work and I told two different managers about it and nothing has been done. I worked over 25 hours I want my money!

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Sue Paulus - 52 d ago


ASked management to let me know what they found, and before I could write my address, my screen changed. I just want my 2 pair of shoes that needed to be ordered, so I had to pay for them. One day, their paperwork told them they were ahead of money. And then they did nothingl IF I PAID FOR THEM< NEVER PUT THEM BACK ON THE SHELVES WHICH IS PROBABLY WHAT HAPPENED> JUST MOVE THE PAPER THAT SAID THEY WERE PAID FOR< SO I AM OUT THE MONEY AND THE SHOES THAT LOVED THAT MY GIRL AND THE MANAGER SHE SAID SHE CALLED PRETTY MUCH SAID<

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Donna - 54 d ago


Worst experience ever. I will never shop this store again and I will make sure everybody I know knows about the horrible customer service provided at the customer information line at (hidden)9. I placed an order online over a month ago. The order was delivered without one of the items. Since the delivery, the store manager and I have been trying to get in contact with a representative to have my item refunded or replaced. I have sent emails regarding this matter. I have also called and the wait time exceeds 1/2 hour each time. Finally I got in contact with a "Pearl" and she was able to re-order my missing item. When I received the confirmation, even after the lengthy conversation I had with Pearl, I found that she had ordered the wrong colored boot. So I called back, and after another more than 1/2 hour wait, I spoke with a "Richard" and discussed my issue and was advised that Pearl was at lunch and she was the one who needed to make the correction. He stated he will leave her a message and send me a confirmation regarding the order. Later, I received an email response from a "Alejandra R" with a copy of my original receipt stating I can use it to exchange/return the item?????? I never asked for this copy. I sent an email response to this person with no reply or success. Today I contacted customer service again for clarification and correction and the answering message says wait time is over 3 minutes. Well, after waiting over 1/2 hour and finally getting to a "Sara", she was supposed to transfer me to Pearl and placed me back in the queue (2 times) where I have been on hold (each over 1/2 hour). I am still on hold waiting to talk to someone (third attempt today). The customer service is horrible and after I resolve this issue, I will never shop this store again!

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Randy Giacometti Pittsburg.kansas - 52 d 11 h ago


My wife. Passed away in October and I agree with you and everyone else. I walked in the play less shoe store and went over to buy my niece a pair of shoes she was wanting and the store clerk asked me if the shoes were for me or someone else. I think that was the most rudest thing I heard so I just turned around and walked out and l yelled back that the shoes were for my niece and l will never walk through that door again.

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Debb08 - 57 d 14 h ago


I ordered a pair of slipper for my daughter from November 25 that was supposed to arrive three days later in the store for me to pick up. It's been two weeks now and still no call and no shoe. I call and the representative that spoke to me was not even trained on how to check the order on the computer, I had to way for hours for the manager to come and call me. Only to tell me that the shoe is no longer available at the warehouse. So sad right now. My daughter needed that for tomorrow.

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Jeanette Wood - 63 d ago


I am at my wits end at this point. I ordered $130+ in shoes. Said shoes were shipped to a Kathy Houtz in PA, as I received her shipment of shoes. It took me 2 weeks and a very angry disposition to have said shoe resent to me. Let me indicate now that her shipment was picked up from me in less than 12 hours. It took twice as long for me to receive the second shipment, than it did the first, which was 3 days, and it was suppose to overnight fedx. The invoice inside the box, indicated that the cost was $81+. and it was minus a pair of tan moccasins. I am sure my account indicates this! With all this being said I, I am still missing a pair of shoes and or refund!!!! I have been a loyal client of the Gloucester, VA store and spend approximately $200-$300 every couple of months. I feel your customer service has been to say the least, every synonym for the word horrible!!! I work in retail and never in my life have I had to prove, follow-up and yell and scream to get what was and is rightfully mine. Also at this point I don't believe there is anything that your company can do to make this situation any better!!!! I guess now I can understand why your company is failing and closing stores!! I will do any and everything to bring this situation to whomever I can!! This is not a threat, this is irresponsibility on your part that, that you cannot take the time nor get a manager on the phone!!! I will climb the corporate ladder as high as I can get to make sure all involved are reprimanded or at the very least I get what is rightfully due me.

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Pamela A Kaylor - 94 d 10 h ago


I parked and walked into the Payless store to buy a couple of pairs of tennis shoes - a brand I like. When I get to the store, there was a sign that only cash was accepted because the cash register was offline. I thought this may be a temporary problem but I was told it has been offline for a week. This is the dumbest thing I have ever heard and I am not surprised Payless is having to close stores. The corporate office is a joke if they cannot ensure their stores can take credit and debit cards on the weekend. Ridiculous. I started to order the shoes online but I have decided that I will not do business with a corporation that is so inept and does not care about the customers. Good bye, Payless. You are losing a long time customer.

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Anonymous - 85 d 13 h ago

That's just ridiculous that they had a sign only accepting cash. Just as yourself, the store/co will loose money. Every store should know how to do handwritten receipts and get a verification code by calling the company number of whichever card visa, mc, discover, ae and merely giving them our merchant code. It takes maybe a min longer in checkout, but customers are generally pretty understanding of the tech issues if we are still trying to help them use their choice of payment.

It's a shame that happened to you, as a current store manager in AZ I apologize for your inconvenience.

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