This is obviously some kind of cruise swindle to get your bank card number. Beware!
I thought he exact same thing. Never really addressing your issue or request by not getting to that prompt.
This has been the most tumultuous event ever in securing phone service. Order was placed on Oct. 26 and has yet to receive service. How can you generate a customer account number and a telephone number that you can only find in your system on a now-and-then basis. Worst freaking company in phone service. STAY AWAY!!!!!!