Purchased a new Dell All In One Desktop in December. From the time I paid a IT person to set it up the computer would shut down and reboot itself multiple times. Eventually it would start a self diagnoses, each time it did that the results were "NO HARDWARE ISSUE " found. It then directed me to reset the computer to it's factory settings, which required me to purchase an external hard drive to back up my files and then wipe the computer clean, I did all that.
Guess what? It didn't make a difference, computer still powers off and reboots every time I try to start it.
At this point I called the 800 number and I assume the person on the other end was Indian, extremely bad English and didn't pay attention to what I was telling him, he kept referring to my laptop and I don't have a freaking laptop! I had to repeat the problems I was having multiple times. He finally told me I was going to have to send the computer to the Repair Depot and would send me a label for ground shipping. Of course he offered me the chance to upgrade to air shipping for an additional cost.
Once the computer was received at the Repair Depot, they were supposed to keep me updated as to the progress with the repair. The only update I received was when I asked them what was happening and then they told me there would be no more info available because of the upcoming weekend. But, when I checked the Depot site it said the computer was on it's way back but no info on what repairs were made. When I inquired, I was told they replaced the CPU and reinstalled Windows.
When I received the computer back I again paid an IT person to set it up.
Guess what? It's doing the same thing!
Yesterday, I again called the 800 number and the Tech took control of the computer remotely for 1 1/2 hours, when he was done he told me that was all they could do for me.
Guess what? It's still rebooting multiple times when I start it!
Now they want me to send it back to the Repair Depot again!
VERY FRUSTRATING! And costly!
I needed assistance with a Dell Gaming computer after a windows update scrambled its brain. I contacted Dell Express Support and spoke with a person who clearly had English as a second or third language. Long story short, another ESL Tech. ( Marco),was assisting me and after an extensive online chat and over 2 hours of working remotely,(although he was to call me, he was unable to because he was assisting another customer at the same time), he declared that he would need to send a technician to our home. That was wonderful. However, the technician explained that he was here to replace an SSD card because I was unable to reload Windows 10. That was a blatant lie!!!!! Marco was too busy and did not understand our conversation . Perhaps he was off script regarding our online communication.
Poor communication skills are quite costly for any company, and return customer loyalty will disappear.
I can,t believe you are so bad and your customer service is so bad . What are you doing in business you need to get out of business if you can't take care of your customer.
I agree... I just spent 8+ hours being transferred from customer care, to warranty, to sales, to tech support and back and forth and around and back and forth. I bet I spoke to a dozen people including 2 managers. My issue is still not resolved and they blame me instead of their employees. I have been a long time customer of Dell but can't justify spending another penny with that company. Customer service is the corner stone of any company and they obviously do not understand that fact.
Heyy Thanks mate this is working
Been passed around 10 times between tech and customer care.
If I could give this company a negative 1 million stars, that would not be low enough to reflect my exceptionally horrible experience. The product/laptop is a piece of crap. In Dells's attempt to assist/repair, they have been frustrating, poor communicators and totally ineffective. The more they "fixed" the problem, the more they broke the computer. Now I have a $634 paperweight. DO NOT BUY DELL THEY ARE THE ABSOLUTE WORST IN EVERY ASPECT!!!!!
FOR 4 LESS THAN $30.00 EXTRA THAN I REPEATEDLY OFFERED/BEGGED TO PAY,,, YOUR NIGGNORANT DOT HEAD CALOUSED POLICY SHOVING FUCKTARD CRS's INSISTED ON SENDING ME A WARRANTEE REPLACEMENT 256GB. SDD HDD THAT COSTS $69.99,,,, WHEN THE AVAILABLE "1TB" SDD HDD,,,,, I REQUESTED/BEGGED FOR COSTS "ONLY" $99.99
WHY THE FUCK WOULDN'T YOUR NIGGNORANT DOT HEAD CALOUSED POLICY SHOVING FUCKTARD CRS's SIMPLY "LISTEN",,, AND MAKE ME A SATISFIED CUSTOMER ////////////?
NOW I WON'T BUY OR RECOMEND DELL TO SATAN/KILLARY OLINTON/LORETTA LYNCH/JAMESCOMLEY OR BARACK OBAMASS THE DEVIL INCARNATE !!!!!
MAY ALL OF YOUR NIGGNORANT "SCRIPT READING" DOT HEAD CALOUSED POLICY SHOVING FUCKTARD CRS's BURN IN HELL !!!!!
DELL IS BY FAR THE WORST COMPANY WHEN IT COMES TO CUSTOMER SUPPORT. I HAVE HAD A PROBLEM WITH MY BRAND NEW DESKTOP FROM THE MOMENT I RECEIVED IT. I REQUESTED A REPLACEMENT. THEY TOLD ME 30 DAYS TILL I RECEIVE IT ON JANUARY 23, 2018. DID NOT RECEIVE IT. I LOOKED IT UP AND IT SAID CANCELLED. SPOKE FOR TWO HOURS WITH ANOTHER TECH SUPPORT PERSONNEL AND SHE SAID IT WAS A DELL ERROR AND THAT A REFUND WAS INITIATED BUT COULD NOT GIVE ME MY SHIPPING LABEL. SHE SAID TO CALL BACK THE NEXT DAY TO GET IT. SHE SAID IT SHOULD NOT BE A PROBLEM. TODAY, JANUARY 25, 2018, I HAVE CALLED AND SPOKE TO AT LEAST IF NOT MORE THAN, 12 AGENTS FROM MULTIPLE DEPARTMENTS TRYING TO GET MY SHIPPING LABEL. FOUR HOURS LATER, I AM STILL WAITING. ONE AFTER ANOTHER, THEY WOULD JUST DISCONNECT MY CALL AND FORCING ME TO START OVER AND OVER AND OVER. YOU THINK I WANT TO BE ON THE PHONE WITH YOU...I DO NOT THINK SO. MY BRAND NEW DESKTOP DOES NOT BOOT UP. REPLACEMENT WAS CANCELLED BY DELL. IT IS A DELL ERROR. I AM DISPUTING THIS PURCHASE NOW AS I WRITE TO YOU. YOUR AGENT PASS ME FROM ONE TO ANOTHER OR JUST HANG UP. SHAME ON YOU FOR EVEN ALLOWING THIS TO HAPPEN.
Dell is absolutely the worst. I placed an order on 9 January; they have not delayed my order for the 4th time. A customer service representative is recommending I cancel the order because it will never be filled. I know that it will not be filled because the price of the item has doubled since my order; they want me to have to redo the order at the higher price. I have been a customer with dell for years. That ends now!
Dell is a fraud. They sell me a PC that has a bad network card issue. Then they send a replacement that has no ethernet port. Finally after contacting the BBB, they sent another PC, with the same bad network card issue. They send out a tech to replace the PC parts that I got two weeks ago with used refurbished parts. I tell them I am not OK or is this a resolution and they tell me that's how they do it for all products.
Dells customer service is absolutely terrible. I received my laptop on December 1, 2017. It's stopped working December 31, 2017. Of course after 30 days. It was sent in for repairs on January 2, 2018 after I called Dell. They replaced the mother board. I just got it back Jan 11, 2018, a Thursday. It has stopped working properly again and I had to call dell back Sunday, Jan 14, 2018. I have requested to have a replacement but they are refusing because of the 30 day policy. I have talked to customer service, tech suppprt multiple times, the warranty department and the return/exchange department. Not getting anywhere. So at what point does Dell take care of their customers and say "you have a lemon computer and we are goin to send you a new replacement". I have yet to be able to use my laptop for anything other than internet purposes. Dell strives on customer service yet I'm not seeing it. Now I have to mail my laptop on for a second time and wait even longer to be able to use it.
Disapointed! same problem with mother board, not working again now saying out of warrenty for two weeks, transferred over and over, you can pay to get it fixed I am told. The computer is 13 months old and a good paperweight. Can't get any number for complaints or money back or computer replaced, NOTHING! I want someone who speaks English to resolve these issues but it wont happen because they don't care as my money is a drop in thier bucket.
(hidden) as I am collecting data for a class action lawsuit.
Have you had any luck? I bought a $900pc that had bad motherboard and two replacement later, same issue, now they are replacing with refurbished parts for a PC not two weeks old.
Please contact me at (hidden) as I am collecting data for a class action lawsuit.
I recently bought a Dell computer worst thing I have ever owned, and I used to own a Commodore 64.
Dell has the worst customer service I have encounter. This hidden 30 day return policy crazy especially when purchased during holiday the person doesn't have time to open gift. They like to sell lemon in a box and don't have any customer service in the United State. Inspirion 7000 and get support assist is running a system scan to detect any potential hardware problem and never reach the window screen. The representative hang up and say I am transferring your call. If you have this problem please call BBB in your area maybe they can stop selling computer in the US if they can't provide good service. Keep in mind I am 75 year old and try to figure thing out at my old age.
my comment "has been approved" is dell's automatic response to below. great. now who contacts me about
returning my money?
DELL NEEDS TO BE REPORT TO BETTER BUSINESS BURUAR. PURCHASE COMPUTER ON 11/30 AND 5 DAYS LATER NOT WORKING. I'M 75 AND 8 AGENTS REFUSE THE HELP BUT ASK FOR FIRST PAYMENT. ID1130865, UD1085589, ID1055895, ID1047317, ID891355 (SUPERVISOR), ID 1048140 AND LAST PERSON DIDN'T GIVE HIS ID. WHY DOES US CONTINUE TO ALLOW THEM TO WORK HERE ROB PEOPLE WITH NOT RECOURSE?
guess for what it's worth i'll write another negative yelp on dell, best buy, and best buy's geekers a year or so
into my new inspiron and it's been in the shop five times---with nothing done to fix the problems. i've written
to corporate re wanting my money back, to no avail...there's been no response. ditto best buy (worst buy?).
someone said a class action should be considered: consider me in on it. tell us how to join in the effort
to make a rich company pay for its bad will.