Information, reviews and public commentary for US companies

Comcast Cable Communications, LLC

Rating
1.1
Web
http://comcast.com
Related
Xfinity
Address
1701 John F. Kennedy Blvd.
Philadelphia, PA
19103
Contact
Neil Smit
Role
President
Phone
(215) 665-1700
Fax
(215) 981-7790
Employees
15,000
General profile image

Crystal Moy - 6 d 19 h ago

Remember the movie "The Cable Guy"? How come they still feel threatening? It's probably because it will remain expensive, which is why I was stuck watching things on "YouTube."

General profile image

JC - 24 d 16 h ago

0

I'm tired of being lied to by reps that I speak to regarding what I'm suppose to get for my internet and cable services. I later find out that I've been over charged and then I get the run around when I try to get answers. I was told that my service would be $119.99 for the preferred Triple Play including Starz. I come to find out that I have been charged more that $250.00 for services. I asked the agent to link me to the retention department and he said he was the retention department and became combative and refused to refer me to someone else until I became very matter of fact with him. (Jason K80) Comcast is not living up to their promise of providing customers quality service and ripping people off. I would like someone to call me back asap.

General profile image

Joan and Jerry Lieberman - 28 d ago

5

We had multiple visits from Comcast Service to repair problems we were having with our TV. One of your service agents, Mike Rogers, out of Plymouth Meeting, Pa office was so kind and helpful that we had to write to you and let you know how impressed we are with this young man. He couldn't do enough to make us glad we use Comcast as a provider. Just wanted you to know that you are fortunate to have him in your employ.

General profile image

John - 47 d 12 h ago

0

What I thought was a simple request to arrange for a service person come to my house to replace some security device batteries resulted in a 42 minute phone call involving 3 employees and no result.

Each hand off to a new employee involved starting all over again with what I wanted. Each time I waited while they kept putting me on hold and coming back every few minutes asking for more time. I'm your ideal customer with cable, phone, internet, and home security. You can't possibly be proud of your company when it provides this level of service. I can only hope that someone in your corporate office reads this and contacts me directly and soon.

John Parry

General profile image

BRANDON LEISTER - 225 d ago

0

WELL ME AND MY MOM HAD COMCAST AND YOU KNOW THE STUPID DEAL ABOUT THE INTERNET BECAUSE UPGRADE THEN THE INTERNET LIGHT KEEPED BLINKING SO IT'S BEEN SO SLUGISHLY SLOW AND WATE !!!!! THE BILLING 2 MOS AHED SO LIKE 105.90 TO 206.69

SO F WITH COMCAST.

General profile image

Anonymous - 294 d 15 h ago

Comcast has horrible service in Culpeper Va. Customer service is useless. On the phone for over an hour...no resolution. No call back. Completely incompetent. Switching back to Verizon.

General profile image

MILDRED WRIGHT-MILLER - 1 y ago

0

I DID NOT KNOW I NEEDED A BOX FOR EVERY TELEVISION IN MY HOME.(NO ONE TOLD ME) I NEVER HAD THAT BEFORE . SO I ORDERED TWO BOXES THEY CAME WITH A CONNECTOR OF SOME SORT SOME WIRES. I AM AN 80 YEAR WOMEN WITH A BLIND HUSBAND WHO IS 85 (BOTH WITH ARTHRITIS) HOW ARE WE ABLE TO DO THIS CONNECTION? I WAS TOLD BY SOMEONE THAT IT WOULD COST ME $79.00, FOR A TECH TO COME OUT. CHANGE IS A GOOD THING BUT CHANGE HERE HAS NOT HELPED US. PLEASE IS THERE SOMEONE IN THIS COMPANY CAN HELP US? AND GET IT RIGHT! I'M WAITING, TRYING TO BE PATIENT.

General profile image

MILDRED WRIGHT-MILLER - 1 y ago

0

ON DECEMBER 22,2016 I HAD XFINITY INSTALLED INTO MY HOME. I AND MY HUSBAND ARE SEASONED SENIORS 85 AND 80 NEITHER BEING TECHNOLOGY SAVOY. IT IS MY UNDERSTANDING WHEN A TECH COME INTO YOUR HOME EVERYTHING THAT WAS WORKING WHEN THEY ARRIVED SHOULD BE WORKING WHEN THEY LEAVE. WELL THAT IS NOT THE CASE HERE, I HAVE TWO TELEVISIONS THAT ARE NOT WORKING. AND THE BOX WITH THE DVR IS IN IS HUMMING LIKE A VERY OLD SEWING MACHINE.THE. I AM SO SORRY I SWITCHED. REASON BEING I WENT TO TARGET TO GET ME AN AARP PHONE YOUR REP. WAS THERE SHOWED ME HOW I COULD SAVE SO MUCH MONEY WITH A TWO YEAR CONTRACT. BRIAN HAMILL. I MUST ADMIT THE STORY SOUNDED SO GOOD. THIS HAPPENS TO SENIORS WHO TRY TO SAVE A DOLLAR OR TWO.THAT'S HOW THEY GET US! HOWEVER, THEY DON'T TELL YOU WHAT THE ULTIMATE COST WILL BE! MY BILL IS NOW $240+. AND I HAVE TO HAVE BOXES EVERYWHERE. NEVER HAD BOXES BEFORE. MY PHONE NUMBER CHANGED (TEMPORARY) MY HUSBAND IS BLIND WHEN HE TURNS ON HIS TV IT HAS TO BE PROGRAMED (INPUT) BECAUSE HE CAN'T SEE HOW TO DO THAT. IT'S SO FRUSTRATING FOR HIM AND ME BECAUSE I HAVE TO COME AND DO IT FOR HIM. THE TECH LEFT MY TILE IN THE CEILING OUT, WIRE ALL ON THE FLOOR.(AGAIN WE ARE SENIORS) MY DAUGHTER WOULD NOT LET ME IN THE BASEMENT BECAUSE I MIGHT TRIP. IF THAT IS NOT ENOUGH HERE IS THE KILLER WE WERE NOT SHOWN HOW DO DO ALL THE TV'S THE ONE IN MY ROOM WOULD NOT WORK THE FIRST NIGHT. HE DID COME BACK AND FIX THAT.THIS HAS BEEN A NIGHT- MARE .

General profile image

Jeff - 1 y ago

I had problems over the holiday weekend, no help, thanks. Called corporate office, see what happens

General profile image

davidsolomon - 1 y 57 d ago

5

dispute

Flagged for review.
General profile image

Mickey - 2 y 144 d ago

1

I live in Florida. My community pays Comcast for every home to have 2 T.V.s. I recently had a problem with the small adapter on the second T.V.; it would not receive a signal. A serviceman came and replaced the faulty adapter and fixed the wire mess left by the previous serviceman. I am NOT supposed to be charged at all for the faulty equipment or monthly service. Actually, I am supposed to be given a $20 credit for the loss of service. Here's how it went when I tried to correct a $7.26 bill, and understand what the whole charge was for since the adapter is only $2.99:

First spoke with Residential - Referred to Bulk-Referred back to Residential. Tried online chat and referred back to Bulk; given a phone number that services Calif. not Florida. I believe that these employees treat people poorly and in a circular manner because they can, and are apathetic. Can't seem to resolve these charges, again, my community pays for my service. I am not the only one here who has these horrendous experiences with the Comcast employees. They ought to read their own Code of Conduct and be totally ashamed!

General profile image

Shrpherdwstch1 - 2 y 150 d ago

0

Hi I,m one of your customer, I should have Starz as one of my channel have not had it agent 217, in the Mobile,Al office could not get it on after keeping me on the phone for more than an hour, could not did not let me speak with Supervisor, told me the supervisor, was so over loaded now I value your service but not when its not working because that do not help me at all sitting here with my TV, off for snother hour for something that should have already been taking care of I understand I m only one perdon but wht if you get 50! Like me? This is no way to conduct a business as you well know so where to from here, what,llbwe do about me being chargef and can,t see my TV I sure the agent know she,ll be paid but what about my service??? One unhappy customer Mr. John Thompson

General profile image

Monoply - 4 y ago

0

@comcast sucks!

General profile image

Frodo - 4 y ago

Yes indeed.

Other Reviews & Comments

Outback Steakhouse
Craigglarson: Endless emails are turning me off from your system

Payless Shoes
Maria Mares: As a former employee with Payless I've been trying to get i ...

Dollar General
Disgusted: A complaint to a business is something I rarely do. However ...

Enterprise Holdings, Inc.
A Loyal Customer: I was just told I owed a balance on a rental my insurance p ...

Priceline
Concern Customer: Mr. Fogel,

Chrysler Group LLC
Marilyn: I bought a new Chrysler Stow and go in 2015. I had owned a ...

Yahoo! Inc.
Disgusted: You can say that again! A shame to America, democracy and a ...

Fox News Network, LLC
to anonymous: This is a great board to read differing opinions. Many thou ...

The Wendy's Company
Call me back: I have a relative that work at wendys in pilot mountain. On ...

Citigroup Inc.
eleje: this company is really horrible and does not care about the ...

Denny's
Shwrry: My name is sherry Lewis I worked 4 dennys in oneida from 20 ...

AT&T
Sandra O: worst customer service, i have called every month, for over ...

McDonald's Corporation
Geni: The tea has been changed. It's awful, tastes like lemonade ...

Jo-Ann Stores, Inc.
Marsha in ND: Dear Travis, The Columbia MD store in Howard County is in s ...

Netflix
Anonymous: This is not a review. Having seen that Netflix presented Fr ...

Taco Bell Corp.
Angry/ disappointed customer: I Am HIGHLY upset with Taco Bell in raleigh, NC on western ...

Domino's Pizza, Inc.
im annoyed: yo why do your green olives have 382 mg (127% of daily inta ...

DHL Express (USA), Inc.
Edgardo Torres: This Company certainly do the honor to their name

Panera Bread
petrina shibley: petrina shibley 7 sanderham way conroe tex 77384 (hidden) s ...

LA-Z-Boy
Carol: Carol, it is impossible to reach customer service . By phon ...

American Airlines
Anonymous: American should swap out supervisors from ramp and stores t ...

The Directv Group, Inc.
Willie Curry: My name is Willie Curry Acc.#7280177 also #255356676, I hav ...

Amazon
Jenny Pecker: well i had to reach them out to get the issue fixed the sit ...

Bank of America Corporation
Anonymous: Hello my name is Lokesia I also had this problem and the fr ...

Safeway, Inc.
GHTillery: The review is on the Safeway store in Baltimore MD. The add ...

Dick's Sporting Goods
Anonymous: The management team at the West Covina store @ Eastland sho ...

American Express Company
Kathy G: When Amex closed out their green costco card I was given a ...

Tumblr
Anna: Somebody posted a fake account on tumblr with my nude photo ...

Amtrak
Lucy Medaglia: As it was in nyc that kathy hochul was able to sit in penn ...

Google Inc.
Asa: I forgot my password to my email account and don't have the ...

Discount Tire
Valerie M: I have been a customer of Discount Tires in the San Marcos, ...

Greyhound Lines, Inc.
Anonymous: I put in a application for a greyhound buss driver, 2 month ...

Cheddars
Shneda: Poor CUSTOMER SERVICE; worst experience ever for the 2nd ti ...

Forever 21
Diane: I bought a few items from the forever 21 store# 3006 locate ...

Big Lots
Connor Swann: I was a former employee at the big lots in front royal Virg ...

Cricket Communications, Inc.
Anonymous: COMPLAINT!!! BAD CUSTOMER SERVICE FROM JOHN THE MANAGER IN ...

Nordstrom, Inc.
John: Are you serious?? This is your response for your atrocious ...

Dell Computer
Michael Sisto: Purchased a new Dell All In One Desktop in December. From t ...

Sears Holdings Corporation
Anonymous: The man sears is trying to kill .

Blue Bell Creameries
Tash: I was eating butter pecan that I recently purchased at the ...

T-Mobile USA, Inc.
June Watson: I have been with them for almost 3 years. Extremely poor se ...

USAA
Vickie Clemons: I've been trying to make a change to my life insurance poli ...

ESPN, Inc.
CURRAHEES: Your sports person with white beard just called the Medal o ...

Kohls
Joan GARBACIAK: The worst experience I've ever had with on line ordering. I ...

The Home Depot, Inc.
Not satisfied with run around: I am going through an ordeal with carpet. Carpet cut short ...

Food Network
Karen: I think that food network needs to update hulu more often s ...

Jack in the Box Inc.
Captain Andy: Visited Irving Tx store. No one in store,4:45 pm, employees ...

Lowe's
David Mercado: To whom it may consern, I had placed an order through Lowes ...

Old Navy
Lucia,White: Won't be spending any money with your company until all inv ...

Victoria's Secret Stores, Inc.
Heather: I recently had visited your pink store in Santa Rosa Califo ...