I agree with Anonymous that your assist aol techs dept sucks. They confuse you after being with them on the line for about an hour or more, some hang up when they cannot solve the problem and then they want to collect what they charged without fixing it. When you try to call and file a complain on this they tell you there are no supervisors or they are out to luch they give you a lot of bull.
Over the past 20 years, I had only few problems with old versions of AOL desktop software (including AOL 8.2). But, since the upgrade of AOL GOLD in late Oct 2017, the desktop software browed up ever few days. Every time I had to wait for 30-45 minutes to get technical assistance. Even though I record every incident and the technical assistance I received, but I was/am unable to get the management to find a solution for these problems.
I agree 150% this AOL service department is so bad a ISIS no even can help this idiots in Manila
Dorinda for my dead Mother Nilda
I agree with you JD. AOL's Customer Service Dept SUCKS! They don't help you, you can not understand them and when you ask for a Supervisor they hang up on you! They Really Suck. When You try to call NY Corporate Office, you have to leave a phone message or you get the runaround. SO FREAKING UPSET &DISAPPOINTED!
I had same experience. SO UNAMERICAN
The technician for AOL are not helpful or professional. I have not been abl to get internet servicr for 1 in a half month then they want to charge me $200 for update adapter I think they make your computer go slow and work bad when tech. help you so they can make money off of thr consumers.
Michael daniels I agree very un AMERICAN phillapinoes don't help AMERICANS. Come back to AMERICA aol'.
I AM PISSED OFF! why do I have to send you every document with my person information just to get in my aol email? I was ask to send a government issue ID and something such as a bill with my address and name attached so I sent a copy of my passport and a pay check stub, but they told me they are no good and that I have to send more information and documents. WHY the heck do i have to send all my information I have proven IT IS ME. all i want is to be let in to my aol email. Yahoo.com does not do this nor does Gmail. this is said AOL just Sad.
I am being imperonated. When I write to a recipeient I get the AOl.com at the end of the email address. I need help because I have been rigged by the system and the system is both Trump Administration and Obama Administration. I am Stanford and Commission and I know they have stolen from my property as well. Obama is a harvard student in need of a III in order to kill. I am III and my name is Sunny shawWarren-III -Kennedy as Christiana Fitgerald Aristotle Kennedy-III. I need to report Obama for his misconduct and also Hilary Clinton who has rigged the system to become president. She is the woman that is being ideicted in 2018 and she is the woman that has rigged my email addresses. I get information back all the time, and I need Russia to become the part of the Presidnetial Campagin.
Definitely is a scam
This is trash
Aol is a lying, story fabricating piece of crap. Totally Un-American and should embarrassed by what they put on their website. I'm done with
Always Online Lies.....
I am disgusted with the constant negative comments from your staff writers about
president Trump. It is a constant barrage of negative bull and you revel in it. As a stock holder in Verizon, your parent company I contacted them.
As I suspected, the CEO said they would contace the proper people at AOL. Evidentaly that didn't make a difference.
At least have your writers sign their work so I might contact them directly.
These guys are complete assholes,the eorse fake news ever,all negitive about trump,all employees are stupid and seem non educated. They continue to divide this country with terrible hate,trump won,get over it.they have a 1 starr rating and thats a gift.98.8%of articles are negitive about potus and his family.who reads there garbage after following them for 30 min.trump will be there for 7 more years
Please immediately cancel my payments to AOL.COM. You have become a mouthpiece for Huffington Post's constant defaming President Trump. As a news source, Huffington keeps getting worse by the day. Perhaps you should read their Middle East Edition.
He does it to himself!
File a law suit there no good
Desktop was "offline" right now Jan. 20.2018 the AOL idiots are not able to fis the AOL GOLD CRAB ( no access to chatrooms) but closing german Chat German Chat 1 last year
AOL go to HELL
Most numbers found online for AOL are fake. It is not AOL customer service, but a fraud to obtain access to your computer and personal information. Do not use it as it has been hijacked by false entities claiming to be AOL. The headquarters number for AOL is in New York at (hidden).
Contact your local FBI in addition to your state Attorney General's office. Contact the Consumer Protection Agencies both with your state and the Federal Government. Be persistent. Complete a report (for the record) with your local police. My states Attorney General's office has known about this since 2010. Our agencies' jobs are to protect us from this fraud. Also contact the Federal Trade Commission as this activity involves illegal telephone scams. We will have to be persistent to stop this type fraud in documenting and insisting the authorities take action. If you are interested in more information, respond to this concern with your contact information.
God bless you.
Dorinda for Nilda
I left a phone message for Tim Armstrong regarding my dead Mother acct. Let's see how long it takes for them to get back to me?
Mr. Armstrong give a shit about AOL member, the most important issue for this greedy "Gentleman" is PROFIT for his own pocket, All member has to protest by the FCC that they send him a very stiff penalty for doing nothing about the GOLD CRAB and return to Desktop
AOL has blocked my original desktop and forced AOL Gold. I hated it and cancelled . But not able to cancel my entire account. . The desktop is worthless to me to email or pay bills and do banking. I had a contract that cannot be changedd without my approval. I will be seeking legal council for damages.
Urge all but half wit game players to switch to Yahoo or Google.;;
Dorinda regarding my Mother Nilda.
I informed AOL that my Mother has passed, yet they continue to take money from my Mother's account. They told me I would have to pay $99.00 to close her AOL account. They cause two Overdraft fees of $70.00 to my Mother's account. Then they had the nerve to call my Mother's phone today to tell me she is behind on her acct.
WTH is wrong with these people, don't they understand English?