The service tech, John, that came out on 1/25/18 was deceptive. After he took the tour of my home and came back with the proposal of what I "needed" he showed me the invoice sheet. Not at any time did he explain to me that I would be paying $1200 up front. From my understanding the "total investment" charge was included in the monthly fee, which was also higher than initially quoted. He also never asked if I was okay with the higher prices, he just started the install. After he was finished and we started going over the paperwork, it was only then that I was told I had to pay $1200 right away. I gave him my card number and told him to wait a moment while I called my husband. While I was out of the room, he went ahead and charged my card for the full amount of $1402.58. When I told him that we no longer want the system and I want my money refunded he gave me a packet and circled a phone number to call. He told me I would have to call them in the morning, because they were already closed. He said I could instantly get my money back in the morning. After he left I looked at the number and it said that they were open. So I called right away and spoke with a customer service agent. I told her what had happened and she apologized and said my refund and the removal of the equipment would take at least 15 days. That is completely unacceptable. I was lied to, taken advantage of, stolen from, and blamed for not understanding the contract because my 2 small animals were distracting. I also had a friend in the room with me the entire time he was there. She never once heard him explain that I would be paying upfront. I am extremely disappointed in the way ADT represented themselves. I would have NEVER agreed to pay $1200 upfront if I had known. John did not in any way, shape, or form explain to me that money was due upfront. The sales agent I initially spoke to while setting up the appointment never explained that to me either. John also told me that the $99 install fee, was just a fee that was just charged just in case I canceled the appointment. So again I was lied to.
I want my $1402.58 refunded immediately and the equipment removed immediately. The business practices at ADT are disappointing. The service techs and sales agents need to tell new customer that there will be charges made upfront. John should have NEVER ran my card when he was told to wait. I was excited to have a home security system put in place to protect my family, but in doing so I was robbed anyways. My family and I will gladly take our business elsewhere.
I have cancelled my account in early august by calling, emailing, wrote a letter that they sent me to cancel, yet they keep billing me monthly, i called again, i finally called visa customer service to block ADT monthly debit from my account. Daily ADT call to harass me, tonight again to tell me i owe money, how can i get rid of these people, how do i cancel this service. Please tell how do i stop ADT. I dont want your bloody service.
I am very disappointed with you service in regard to repair.I have been with adt for over 20 yrs and my systems hasn't been working right for about a year.I called a number of times and was told to see if it was plugged in..I don't even know where to look.I finally got an appointment for between 8 -12. The repair guy never showed up. I finally got a call from the office saying that he had a big job and would be late (don't know how long)I had to pick up my great grandkids from school so I asked if they could come first thing in the morning and got an appointment for 8-9, I called at 830 to make sure he was still coming and was told I was on the list(no show) I called and talked to a supervisor who said there was a scheduling problem well I had to leave and was very very mad about this and when I got home there was a note saying sorry we missed you 1015 -1040. First of all if the tech know he was going to be late why didn't he call me(FIRST DAY) and let m know earlier and why didn't they keep my appointment for 8-9 oclock. I guess you don't care about your customers just to get paid MY PHONE # IS (hidden) AND MY SYSTTEM IS STILL DOWN KATHY WEBER
The indianapilis office is a mess.filed bbb complaint re tax exempt in july.Sent copies to Florida And colorada. STILL NO ANSWER.keep telling me to call fax numbet,They have no record of my account but they charge my visa bill everu month What a mess. Still fightING with them,going to the indianapolis news next.Tim Long